Refund and cancellation policy
Last updated: 24 October 2026. This applies to paid reports on Twinvibe VibeCheck, run by Arun Varghese (trading as Twin-Vibe.com) (email arunvarghese@twin-vibe.com, phone +91 8848466177).
What you are buying
A digital report that is unlocked on your screen right after payment. Nothing is shipped.
When you get a refund
- You paid and the report did not unlock.
- You were charged more than once for the same comparison. We refund the extra payments.
- You were charged an amount different from the price shown.
Because the report is delivered instantly, we cannot refund it once it has unlocked, unless there is a fault on our side that stops you from reading it.
Cancellation
You can stop at any time before paying. Nothing renews or repeats: each payment is a one-off for one comparison.
How to ask
Write to us using the contact page. Give the reference shown on your result and the time you paid. We reply within 2 working days.
How long a refund takes
We start the refund within 3 working days of agreeing it. It returns to the account or card you paid from, normally within 5 to 7 working days, depending on your bank.
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